FAQ

All orders are shipped from Florida via a ground carrier unless otherwise requested. Carriers of choice are United Parcel Service (UPS) and US Postal Service (USPS). coastaldecorstore.com.Standard shipping is limited to the continental United States of America. For shipping service to the US Virgin Islands, Puerto Rico, Hawaii, Alaska, Guam, other US territories and protectorates, please only choose Priority or Express service from the shipping options given. Our shipping department reserves the right to refuse to ship when FREE shipping services are chosen for shipping destinations outside the continental US. We do not ship internationally.

If an item needs to be returned, please contact us to receive authorization within 7 days of the delivery of the order. No returns are accepted after 30 days. All returns are at the customer’s expense and must arrive in good, re-stockable condition. Please note that we charge a 20% restocking fee. Restocking fees are applied to amounts being refunded for returns .

Our products are packed carefully at the time of shipping. In the unlikely event of damage, all original packaging must be retained, and pictures should be taken of both the box and the product. These images are to be sent to customerservice@coastaldecorstore.com. A customer service representative will determine the best course of action to solve a claim made with 7 days of delivery of the order. Solutions may include but are not limited to credit, refunds, exchanges, or replacements. No claims will be honored after 30 days.

We accept credit card payments using Visa, MasterCard, American Express and Discover.

All prices are in US dollars and are subject to change without notice. We reserve the right to cancel or refuse a sale in the event of a price error or misprint.

Orders are accepted through the website.  We are available by phone if you need assistance. For fastest response, please contact us by e-mail at customerservice@coastaldecorstore.com.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved service. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences in the future.

In summary, we use cookies to:

• More effectively retain information regarding the items in the shopping cart process.
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Each browser is different as it pertains to cookies. Look in your browser’s Help menu to learn the correct way to modify your cookie settings.  If you disable cookies, some features of our site will be disabled. You will still be able to place orders, but some of the speed, features, and functionality of the ordering process may be compromised.

This site uses a tracking technology called Google Analytics to obtain site usage information such as users’ Internet Protocol (IP) addresses, internet domain and host names, browser software, and the date and time that the site is visited. Data obtained through Google Analytics does not include and is not linked to any personal information. Data from Google Analytics allows us to monitor the use of this site, understand how users find our site, and improve the site’s functionality and content.  Our use of Google Analytics is in compliance with Google’s Terms of Service.

Google provides more information about Google’s privacy practices and information on how to opt – out of Google Analytics tracking of your web browsing.

We use vulnerability scanning and/or scanning to PCI standards and we use an SSL certificate.  We implement security measures when a user, places an order and when they enter, submit, or access their information.  We use a payment gateway provider for authorization and security.

To modify your email subscriptions, please let us know by modifying your preferences in the “My Account” section. (Also, if customers want to opt-out of emails, it is strongly suggested that they use the “opt-out” link located at the bottom of emails received.) Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.